on: influential product reviews

Customer product reviews were described as ‘undeniably influential’ in a recent report released by eMarketer.  Jeffrey Grau, the report’s author notes that “for many purchases, shoppers find the best advice comes not from family and close friends but from strangers who have similar interests or who embody a lifestyle the shopper aspires to achieve.” Overall, it finds that customer reviews are a bigger part of the pre-purchase decision making process, with customers reading more reviews, and spending more time doing so.