I was having drinks with my other digital buds @ WidgetCon's reception and we did identify one common theme in our lives... all of us have friends, relatives or co-workers who get lazy and call us instead of the IT help desk...you know you've had this experience.
I have found that even my esteemed co-workers who know my billable rate -- and baby its not cheap--ask me to look at their cell phones or better yet trouble shoot their failed connections to the printer.
Just because we were born digital does not give you access to have gurus trouble shoot what this guy should be doing. ;-) (enjoy the star wars help desk)
