Last night I was cleaning up my Facebook profile. First I went through and cleaned up which groups I was subscribed to, then I added a few new friends who have begun following me via twitter. While doing that I was catching up on my blog posts and toggling between tabs on my Firefox browser. (I often toggle between Twitter, TypePad, Facebook and MySpace.)
At about 10pm, I toggled back to my profile where I clicked to update my status and was kicked to the log in screen. I attempted a log in and got this message.
So I read through the Help Center topics, then the Terms and Conditions - I could not seem to find what Facebook violation I committed to get my account deactivated without as much as an email or on screen warning.
At 11:25 I sent disabled@facebook.com this note.
From: Joanna Pena-Bickley <jojobickley@mac.com>
Date: Fri, 28 Nov 2008 23:25:07 -0500
To: <disabled@facebook.com>
Conversation: My Account
Subject: My Account
Facebook Help Center,
My account was disabled and I am not sure why. My account email is jojobickley [at] mac.com
I have read through the Help Center questions and I cannot identify one reason that might apply to my participation on Facebook. The last action that I completed was a search on friends that were on Facebook and I added new friends.
Attached you will find the error message that I get when I attempt to log in to my facebook account.
How can I get it re-enabled?
Please feel free to call me with any questions at 646-436-8330 or email me at jojobickley [at] mac.com
Joanna
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Joanna Peña-Bickley
Email: jojobickley@mac.com
Blog: http://joannapenabickley.typepad.com
IM: ChiefEmagination | Skype: ArtistaPena
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After a number or people attempted to email me through FB and noted that my profile was no longer available - they hit me on My twitter account with a few suggestions i.e. other email contacts at FB.
The most suprising thing about this incident is that Facebook gave no warning and also has not given me a response to the four emails that I have sent to <warning@facebook.com>, <privacy@facebook.com>, <info@facebook.com>, <disabled@facebook.com>.
Do you have suggetstions? Do you have a real person contact that can help me??? Is there an online way to get your account reactivated? If so I am all ears. Drop me a line at either http://twitter.com/jojobickley (@jojobickley) or leave a comment here!
I am perplexed by the deactivation and now pissed off that Facebook has no way for you to get in touch with a real person. Wasn't the point of an "always on" business to keep some sort of customer service module so you could resolve issues 24/7?
UPDATE - Saturday, November 28, 2008:
Here is an email that I got from Facebook
To: <jojobickley@mac.com>
Subject: Re: My Account
Hi,
The Facebook Team has received your inquiry. We should get back to you soon. In the meantime, we encourage you to review our Terms of Use (http://www.facebook.com/terms.php) for more information.
Thanks for contacting Facebook,
The Facebook Team
Thanks to all of those tweets who have send me reccomendations! Keep them coming to http://twitter.com/jojobickley (@jojobickley) or leave a comment here!
- ***UPDATE - Thursday December 4, 2008: Day 7 and no word from Facebook. Got a peronsal contact in their sales dept and have emailed them to seek out help.
